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Terms and Conditions

Cancellation/Refund Policy:
For single event registration, cancellation requests must be sent via email to info@theknowledgegroup.org with “Cancellation” in the subject.  Refunds will be issued if the cancellation request is made on or prior to 2 weeks before the event. Cancellation requests made after that date will entitle the registrant to receive a full recording of the event 24-48 hours after the live webcast. Alternatively, if the registrant has a scheduling conflict and cannot attend the live event, the registration fee may be transferable or may be credited to another employee within the same organization so he/she may participate in the live event.

For state, unlimited and multiple credit bundles, a full refund can be given once the written request has been received as outlined above. Your full refund will be processed within 24-48 working hours.  Please note that a full refund can not be guaranteed following the issue of continuing education credit, certificate of attendance or any other form of proof-of-study following the completion of any post webcast material.

Unlimited CLE Processing
Upon Purchase of the “Unlimited” or “State Bundle” packages the named account holder will be eligible for free CLE processing fees for the duration of their unlimited membership.  This benefit applies to the named account holder and is non-transferable, additional individuals can be added to an account for an additional fee. CLE credit will be processed upon completion of a post-webcast survey. Credits can only be received one time per course per individual, for example should the same course was taken twice by the same individual, within the same reporting period the CLE credit would be awarded once.

Member Profile
When you register an account with The Knowledge Group, you will be asked to choose a password. Members are responsible for maintaining the confidentiality of their password, this is non-transferable. Members agree to inform The Knowledge Group of any improper or unauthorized use of your user account, password etc. by informing us via email at Info@TheKnowledgeGroup.org

Registration data and other demographic information about you is subject to The Knowledge Group’s privacy policy. For more information, see our privacy policy.

You agree to indemnify, defend and hold The Knowledge Group harmless from any liability, loss, claim and expense, including reasonable attorneys’ fees, related to your violation or alleged violation of this Agreement or use of the Website.

Payments and Late Reporting Fees
As previously stated, CLE processing will be included with both the “Unlimited” and “State Bundle” packages upon completion of the post webcast survey. Attendees are responsible for the prompt completion of the survey, as per the guidance individually listed on the post webcast surveys. Any amount over the standard State CLE processing fee (i.e. late processing fee) will be billed to the primary member’s card on file.

CPE Credits Processing
Courses listed on the website as CPE programs are CPE eligible which means material is eligible for CPE but not necessarily included in our CPE program. For some of these courses, The Knowledge Group reserves the right not include the course for official CPE credit unless an attendee requests it.

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