Uber Hacks Uncovered: What You Need To Know

by: The Knowledge Group

November 30, 2017


The week of November 21 was supposed to be about the holidays and Thanksgiving. Unfortunately, Uber managed to upset everyone’s nerves like a bad family relative arriving unannounced at the family dinner. The company had lost the records of 57 million drivers and their riders, including names, contact data, and financial information a year before to hackers. And it was just disclosed this week.

No surprise, the major executives in charge have been fired; that’s the least that can be expected of a major corporation. However, the fact that the company hid the financial data breach for a year, as well as paying a ransom of $100,000 for the hackers to not use the data, is what is causing far more indigestion. It also raises the question as to what else has been covered up under the former CEO’s, Travis Kalanick, tenure.

The story is one within a story. For months Uber management had everyone involved internally thinking the breach was just an operational test for IT weaknesses, a common occurrence today in security-sensitive companies and data holders. Further, Uber went so far as to find, identify, and coerce the hackers into non-disclosure agreement, likely with plenty of lawyers standing around threatening a miserable life in court cases for 20 years following if they didn’t sign.

Customers are on their own; putting a credit freeze on one’s credit record is practically a necessity today given Uber is just the latest loss in a long line of companies losing people’s sensitive data in their operations. The one good thing in all of the fiasco is that the new CEO, Dara Khosrowshahi, has complete deniability of involvement since everything with the breach happened under prior watch. As a top executive, you count your blessings wherever they happen.