Facebook: Latest Company to Listen to Your Conversations
by: The Knowledge Group
Facebook is the latest in a parade of companies found assigning contract workers the role of eavesdropping on our conversations. Facebook Messenger users who opted to have their voice messages transcribed were affected, as hundreds of human workers were paid to transcribe the recordings, according to Bloomberg.
Facebook said the human involvement was meant to improve machine learning.
EU data protection authorities are investigating the matter in light of Facebook’s duties under the General Data Protection Regulation (GDPR).
Earlier this month, Apple and Google suspended similar practices. Microsoft has been under scrutiny as well for having humans listen in to improve machine learning. And EU data authorities have met with Amazon after learning of human workers listening in on people through Alexa.
Identity Fraud Prevention: Should Companies Use Machine Learning to Catch and Foil Fraudsters?
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